Ordering, Payment & Shipping

Checkout & Place Order

When you are done shopping, click "Checkout" to place your order. All the items in your shopping bag will appear in your order during checkout. If you do not want to order all of the items, simply edit your shopping bag. If no changes are necessary, proceed to "Submit Order".

You will receive three emails after you place your order and provide us with a valid email address:

  1. The first confirms that your order was received and was placed on queue. This email will arrive within about 24 hours.
  2. The second confirms that your order was processed from our warehouse.
  3. The third confirms that the transaction was completed and your order was shipped.

If you prefer not to order online, you may call us with your information at +65 67585656.

Payment

We accept the following forms of payment:

  • Cash on Delivery
  • Credit Cards
  • Points
  • Gift Certificate
  • Cheque

We take payment from your card at the time we despatch your order, once we have checked your card details. Goods are subject to availability. In the event we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.

You will earn points right away once your purchase is processed. Redemption points are awarded ONLY for member-purchases and all purchases made through the Site. Reward points are calculated base on the selling prices of the products excluding shipping charges or any other charges.

Price showed are inclusive of 7% GST.

Shipping & Handling

Standard orders are processed once credit card authorizations and verifications have been obtained. All orders will be delivered via R&LC's logistic team and should arrive within 5-7 working days (Monday to Saturday, not including Public Holidays) for Singapore.

In the event of any unsuccessful delivery of your order due to your absence in receiving the order at the designated address agreed by you, or your failure to provide accurate or complete address or other details required for delivery, you agree that you shall bear the cost of any further deliveries to you and that R&LC shall give no refund to you for the order or for the delivery charges thereto under the aforementioned circumstances.

At this time, we are unable to accept or ship international orders.

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